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Search results for “consumer insights”
How are China's emerging techs shaping future luxury experiences?
06/19/2017
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2:58:43 PM
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From technology platforms and customer online behaviors to how consumers shop in digital marketplaces, China has evolved on its own.
Key takeaways from the concluded 2017 China Hotel Marketing Conference
06/13/2017
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10:41:12 AM
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The 2017 China Hotel Marketing Conference co-hosted by TravelDaily China and ChinaTravelNews focused on “Reshaping The Experience” has successfully concluded in Shanghai. Here’re some key takeaways from the event:
Online travel-booking company Expedia shifts its focus to Asia
06/06/2017
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11:52:44 AM
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Expedia has grown to become the world's largest online travel company with about 200 other sites under its umbrella in 75 countries and USD 81 billion in gross bookings for the year ending March 31. Now, it has shifted its focus to Asia.
Expedia lets hotels highlight local landmarks and experiences
06/14/2017
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3:29:48 PM
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Expedia is enabling hotels to create a list of local experiences and landmarks by POI tool, which helps hotels compile and customise a list of up to 10 nearby things.
Why librarians matter to Chinese travelers
06/12/2017
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11:09:32 AM
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Some 78% of Chinese travelers welcome and value support from travel service providers who need to play the role of librarians in ensuring these avid readers are constantly excited and intrigued.
Thriving as a retailer is about apt “mindset”, not an issue of tech
06/11/2017
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8:37:44 AM
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The key to Chinese airlines' full retailing platform is to know customers and meet their end to end travel needs rather than just to carry passengers from point to point.
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017
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3:29:24 PM
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Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
It’s not just about big data, leverage small data, too
01/05/2017
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9:17:34 AM
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Small data results from internal resources like PMS, channel manager, website etc. Hotels need to consider the quality and utility of small data, before looking deep into big data, intelligence and analytics.
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